Which Aqara Products Are Sold in the UK, and Can an Import Be Fitted?

• Aqara's own UK and EU store, run by Aqara LLC, which ships to the United Kingdom, France, Germany, Italy and Spain and offers prices in pounds
• Aqara's own storefront on Amazon UK
• The Aqara UK Shop at aqara-shop.co.uk, supplied by EasyGates, which Aqara's where-to-buy page lists
• High-street and online retailers on that same page, among them Currys, Screwfix, diy.com, Homebase, Robert Dyas and Apple UK

• Aqara's own store lists just two UK-coded products: the Smart Lock U600 and the Power Plug H2 UK
• Its wall switches are the EU models, sized for 86 mm square and round European boxes
• EU-plug devices sold to UK buyers, such as the Power Plug H2 EU and the Smart Plug EU, have European (Schuko) plugs and are not for British sockets, so JACK pros do not fit them
• The Hub M1S Gen 2 has an EU plug too, which the Aqara UK Shop supplies with an EU-to-UK adapter

• Smart Locks U50, U100, U300 and U400. Aqara's U400 page says it suits single-cylinder deadbolt locks and that modifications may be needed for doors of other dimensions, and its buy link goes to Amazon in the US
• Thermostat Hub W200 and Thermostat W400. The W200 is a 24 V AC thermostat for American heating and cooling systems, with its C-wire adapter sold separately and professional installation offered across the US mainland
• Curtain Controllers C2, C3 and C100
• The US and horizontal versions of the H2 light switch, the Touchscreen Switch S100 and the Presence Switch H2

• Devices 'are designed to operate within the supported regions associated with their original sales market'
• Using one outside its supported regions 'may result in limited functionality or service availability'
• Countries the policy does not list are generally supported within their continent, except for China-market devices
• Aqara asks buyers to check the regional authorisation information from the seller before buying

• The Aqara UK Shop's discontinued category includes the original Door and Window Sensor, Motion Sensor, Temperature and Humidity Sensor and Cube, the TVOC monitor, the first adjustable cylinder for the U200 (AL-D01D) and the Radiator Thermostat E1 bundles
• Others are still sold but marked end-of-life on Aqara's UK security page, such as the Video Doorbell G4 and the Hub E1
• Older Aqara Zigbee devices can move to a current hub, and the Hub M3 can take over devices and automations from an older Aqara hub
• A pro refits or moves older Aqara devices the same way as new ones, and tells you when Aqara lists a model as end-of-life

• The model name and code from the box or the label
• Where you bought it, and the plug or region marking on the box
• What you want it to do, if you are choosing between an import and a UK model

A vetted pro prices your Aqara job from the models and your photos, and the JACK app shows that fixed price before you book.

What the job touches moves the price more than the device does. Pairing a hub, fixing sensors, clipping a Curtain Driver E1 onto a rail or fitting radiator thermostat heads is set-up work. A smart lock is locksmith work on the door. An H1 or H2 switch, a Dual Relay Module T2 or a 230 V blind motor is mains work on an existing circuit, priced for isolating, connecting and testing.

The home comes next: a multipoint door that needs adjusting before a lock goes on, a bell transformer too weak for the doorbell, a PoE cable through solid brick. Where a job needs a second pair of hands, your pro can ask another pro on JACK to help through the Pro2Pro feature. Several devices, Aqara or other brands, go on one booking for one fixed price.

You buy the Aqara products; JACK does not sell them. Accessories the job needs, such as a replacement cylinder, a deeper back box, a 12 V plug-in supply or a PoE injector, are agreed and added at cost before you book, and so is parking where it has to be paid for. Prefer to pay for time? As a guide, hourly hire is typically £45–£95 per hour for smart home work, £55–£110 for electrical work and £60–£130 for locksmith work, and a full-day handyman booking is a flat £350–£400 for up to 8 hours on site.