Support for JACK and Pro Jack app users.
Use this page if you installed JACK or Pro Jack from the App Store or Google Play and need help with your account, bookings, payments, chats, calls, location, or app permissions.
Login and verification
Help with one-time codes, account access, phone number changes, and sign-in issues.
Bookings and payments
Questions about service requests, provider matching, deposits, saved cards, invoices, or refunds.
Chat, calls, and media
Support for in-app messages, image or video uploads, call alerts, and live call connections.
Location and coverage
Help with postcode lookup, precise location permission, nearby provider search, and service area checks.
What to send us
A few details help us find your account and resolve the issue faster.
- Your name and mobile number used in the app.
- Whether you are using JACK or Pro Jack.
- Your device model and whether you installed from the App Store or Google Play.
- A short description of the issue, plus screenshots or booking details if relevant.
Account, data, and privacy requests
For account deletion, data deletion, privacy questions, or safety concerns, contact support from the email address or mobile number linked to your app account where possible.