Nest Thermostat Gone From the App? The 2nd Gen End of Support Explained

• Remote control, status, notifications and settings in the Nest and Google Home apps
• Control through third-party assistants
• Cloud features such as Home/Away Assist and Eco across several devices
• Software and security updates
• The link to Nest Protect alarms, so Emergency Shut-off no longer works

• 2nd gen Heat Link: one light, with no OpenTherm and no hot water control
• 3rd gen Heat Link: three lights, with OpenTherm and control of a separate hot water cylinder
• Heat Link E: two lights and replaceable batteries, usually on the wall where a room thermostat was

• Leave it running offline, on the schedule it already holds, and adjust it by hand
• Fit a supported Nest: on 1 November 2026 Google Store UK offered the Nest Thermostat E and showed the 3rd gen as out of stock
• Move to another brand: JACK pros fit Hive and tado° as well as Nest, and the old Heat Link's wiring is usually where the new receiver connects
• Recycle the old unit: Google's notice offers a recycling label
• Community projects that restore local control to old Nest thermostats exist, but they are not Google's, and JACK pros do not install them

• The 2nd gen Heat Link, near the heating system where a programmer would be, comes off, and the new receiver or Heat Link goes on the same wiring
• The old Nest thermostat and its base come off the wall
• The pro checks that the boiler still switches off when neither heating nor hot water is called for
• Anything that has to be connected at the boiler's own terminals is left to a Gas Safe registered engineer, outside the JACK booking

• The Heat Link, showing its status lights, and the thermostat on the wall
• The boiler's make and model, and any hot water cylinder
• The thermostat you want to fit, if you have chosen one

A vetted pro prices your Nest job from the model and your photos, and the JACK app shows that fixed price before you book.

On heating, where the Heat Link goes moves the price most: a 3rd gen Heat Link in place of a programmer on the same wiring is the plainest job, while hot water on a cylinder, an S-plan or Y-plan wiring centre or an old wired thermostat to take out of the circuit adds to it. Anything that must be wired at the boiler itself is left out of the price and handed to a Gas Safe registered engineer.

On doorbells and cameras, power comes first: a battery doorbell or Nest Cam with a good 2.4 GHz signal is the lightest job, a weak bell transformer is swapped on its existing supply, and the Nest Cam with floodlight is priced as electrical work on your outside-light circuit. For a camera high on a gable, your pro can ask another pro on JACK to help through the Pro2Pro feature.

JACK does not sell devices, so the Nest kit is yours to buy. Accessories the job needs, such as a bell transformer, a fused spur or an outdoor junction box, are agreed and added at cost before you book, and so is parking where it has to be paid for. Several devices go on one booking for one fixed price. Prefer to pay for time? As a guide, hourly hire is typically £45–£95 per hour for smart home work and £55–£110 per hour for electrical work, and a full-day handyman booking is a flat £350–£400 for up to 8 hours on site.