Philips Hue · Secure cameras and doorbell
Philips Hue Secure Wired Video Doorbell Installation in London
Updated
The Hue Secure wired video doorbell has no battery at all: Hue says it needs 12–24 V AC from a transformer of at least 10 VA, which is not included and is more than many British bell transformers give. It also cannot use your existing chime, so the old one is disconnected and Hue's plug-in Secure smart chime rings instead. A vetted JACK pro in London checks your transformer, fits the doorbell at about 1.4 m and sets up the chime and the Hue app, for a fixed price you see before you book.
In short
Yes. A vetted JACK pro in London can fit the Philips Hue Secure wired video doorbell on your existing bell wiring if the transformer gives 12–24 V AC at 10 VA or more; if it does not, a plug-in adapter or a transformer on a fused spur is agreed with you, at cost, before you book. The doorbell is not compatible with your existing chime, so Hue's Secure smart chime, which plugs into a socket, replaces it.
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Secure Wired Video Doorbell: key facts
- Power
- 'Requires 12-24Vac – min 10VA transformer'; the transformer is not included, and there is no battery Source: Philips Hue UK: Wired video doorbell
- Mains
- Hue's guide says connecting it to the mains is not possible and will damage it Source: Philips Hue UK support: Secure wired doorbell and smart chime guide
- Existing chime
- 'not compatible with your existing doorbell (chime)'; the old chime's wires are joined with the supplied wire nut Source: Philips Hue UK support: Secure wired doorbell and smart chime guide
- Video
- 2K at 1984 × 1984 (1:1); field of view over 180°, 193° in the spec table Source: Philips Hue UK: Wired video doorbell
- Weather rating
- IP54 Source: Philips Hue UK: Wired video doorbell
- Wi-Fi
- The product page lists 2.4 and 5 GHz; the set-up guide asks for a 2.4 GHz connection within 10 m of the router Source: Philips Hue UK support: Secure wired doorbell and smart chime guide
- Mounting
- About 1.4 m above the ground; Hue's guide lists a drill, 6 mm masonry bit, anchors, spacers and an angle mount Source: Philips Hue UK support: Secure wired doorbell and smart chime guide
- Hue Bridge
- Not required, though Hue recommends one; with a Bridge the doorbell can turn on Hue lights on motion Source: Philips Hue UK: Wired video doorbell
- Secure smart chime
- Plug-in, 87 dB, doubles as a siren; one per doorbell without a Bridge, up to 12 with a Bridge, up to 50 with a Bridge Pro Source: Philips Hue UK: Secure smart chime
Product facts come from Philips Hue's UK product pages and support articles, linked beside each fact; where the UK page is silent, a few come from Hue's other English-language sites and say so. Hue changes its range often, so check the model on your box or order and send it with your request. Last checked 1 November 2026.
How the Secure Wired Video Doorbell is powered and mounted
Everything on this doorbell runs from the bell wires, with no battery to fall back on. Hue's figures are 12–24 V AC and at least 10 VA, and many UK bell transformers give 8 V at about 8 VA, so the label on yours decides the job before anyone drills. Hue also warns that connecting the doorbell straight to the mains will damage it, which rules out any shortcut from a nearby light or socket cable.
Mounting follows Hue's guide: about 1.4 m above the ground, drilled with a 6 mm masonry bit and fixed with anchors, with spacers and an angle mount where the door is set back or the path arrives from one side. From that height the 193° view takes in a wide sweep of pavement, so motion alerts are tuned with you, using activity zones if you take a Hue Secure plan, to keep them to your own step. Hue's set-up guide asks for a 2.4 GHz connection within 10 m of the router, which a front door at the far end of a long terrace may not get without a mesh point nearer the hall.
Your old chime is retired. Hue's guide has its wires disconnected and joined with the supplied wire nut, and the Secure smart chime, plugged into a socket on the landing or in the hall, rings instead; the guide also says not to plug it into an extension lead. With a Hue Bridge one doorbell can drive up to 12 chimes, or 50 with a Bridge Pro, and each chime repeats the Zigbee signal for Hue devices nearby.
What the pro checks first
- The transformer's label: volts AC and VA, against Hue's 12–24 V AC and 10 VA minimum
- Where the transformer is: in the consumer unit, inside the old chime or in a box of its own
- An indoor socket near the door for a plug-in adapter, and one for the Smart Chime away from extension leads
- The 2.4 GHz signal at the door, since Hue's guide asks for a connection within 10 m of the router
- What the doorbell fixes to: brick, render, timber, or a uPVC or composite frame
- In a flat, whether the entrance door is a fire door, which is never drilled without the Responsible Person's agreement
What the pro does on the Secure Wired Video Doorbell
- Transformer volts and VA confirmed from its label, with any upgrade agreed and added at cost before you book
- Bell circuit turned off at the consumer unit before any wire is touched
- Old chime disconnected and its wires joined with the wire nut from the box, as Hue's guide shows
- Doorbell fixed at about 1.4 m, with anchors in brick or screws straight into timber, and the angle mount where the path comes from the side
- Bell wires connected and the supply restored, with no connection to the mains at any point
- Secure smart chime plugged into a wall socket, not an extension lead, and paired with the doorbell
- Motion alerts set, with activity zones where you have a Secure plan, so the camera watches your step, not the pavement or a neighbour's door
How the Secure Wired Video Doorbell installation goes
- 1Your photos of the door, the transformer label and the chime reviewed, and the power route agreed
- 2Set-up started in the Hue app from the code on the doorbell's ownership card, on your 2.4 GHz Wi-Fi, and linked to your Bridge if you have one
- 3Power off, the old bell push removed and the old chime bypassed
- 4Transformer replaced or a plug-in adapter run in, where that was agreed
- 5Doorbell fixed and wired, then the Smart Chime set up
- 6A test press, live view and a motion alert checked on your phone
Before you book: what to send
- A photo of the door and frame from outside, showing where the bell push is
- A close photo of the transformer label, or of the consumer unit if you cannot find the transformer
- A photo of the old chime in the hall
- Whether you bought the doorbell on its own or with the Smart Chime
- In a flat or rented home, the freeholder's or landlord's agreement, and whether the front door is a fire door
Will your bell transformer run the Hue doorbell?
Only if its label reads 12–24 V AC and 10 VA or more. If not, these are the routes, from no mains work to the kind JACK does not book:
- A plug-in adapter in an indoor socket, such as the Zopule MYT240050 that Hue's guide gives as an example, with low-voltage cable to the door and no change to your fixed wiring
- A replacement transformer on the same supply as the old one, which is a replacement and not notifiable
- A new transformer on a fused spur from an existing circuit, an alteration that is not notifiable in England; ask your pro for a Minor Electrical Installation Works Certificate for that spur
- A DIN-rail transformer, such as the ABB TM15/24 in Hue's guide, on a new way in the consumer unit: JACK treats that as a new circuit, which needs a registered electrician, so JACK does not book it
Whatever transformer or adapter your door needs is agreed with you and added at cost before you book.
UK doorbell transformers: where they hide and how to read the labelCan the Hue doorbell go on a flat's front door?
Sometimes, but a flat's entrance door onto a shared corridor is usually a fire door, which limits what can be done to it:
- Building Regulations expect a flat entrance door onto a common corridor or stair to be an FD30S fire door, and the door and frame are not drilled without the Responsible Person's agreement
- gov.uk's fire door guidance says changes to a front door should be made with the knowledge and agreement of the Responsible Person
- The wall beside the door is often the better spot, but in a block it usually belongs to the freeholder, so written consent comes first
How is Philips Hue installation priced in London?
A vetted pro prices your Hue job from the products and your photos, and the JACK app shows that fixed price before you book.
Full pricing guide for Philips Hue installationFrequently asked questions
Can the Philips Hue doorbell use my existing chime?
No. Hue says it is not compatible with your existing doorbell chime, and its guide has the old chime's wires disconnected and joined with the supplied wire nut. Hue's Secure smart chime plugs into a socket instead, and more can be added once you have a Hue Bridge.
Is there a battery version of the Hue doorbell?
Not in the UK. Hue's UK security range has only the wired video doorbell, which has no battery and must be wired to a 12–24 V AC supply of at least 10 VA.
Does the Hue doorbell work with Apple Home?
Plan on it not working: Hue's doorbell and chime guide says Apple Home, and Home secure video, is not supported, even though the UK product page lists Apple HomeKit among compatible systems. Use the Hue app, and if Apple Home matters to you, ask Hue before you buy.
How much does Philips Hue Secure Wired Video Doorbell installation cost in London?
It is a fixed price for your Secure Wired Video Doorbell, worked out by a vetted pro from the model, a photo of where it is going and what power is there now, and shown in the JACK app before you book. Other devices can go on the same booking for one price. If you would rather pay for time, hourly hire for smart home is typically £45–£95 per hour as a guide.
Often booked together
Secure Floodlight Camera installation
Hue's mains floodlight with a 1080p camera built in: 2,250 lumens, listed as Class I so it needs an earth, and run through a Hue Bridge.
Bridge Pro installation
Hue's top hub, listed for 150 lights and 50 accessories: placed and cabled to the router, an older Bridge migrated across, and everything the move drops put back.
More Philips Hue secure cameras and doorbell
Philips Hue secure camera and doorbell installation
Hue Secure wired, 2K and battery cameras, the contact sensor and the Smart Chime set up, with the floodlight camera and wired doorbell on their own pages.
All Philips Hue installation guides
Philips Hue installation in London: ceiling lights, downlights, wall switch modules, outdoor lights and Secure cameras fitted by vetted pros. Fixed price first.
Related services in London
Sources
The device facts and rules on this page come from these pages, checked on 1 November 2026.
Jack All Trades (JACK) is an independent London service. It is not part of, affiliated with or endorsed by Signify, which makes Philips Hue and uses the Philips brand under licence, or by Philips. Philips Hue product names are used only to describe the products JACK pros fit and set up; prices are set by JACK pros, not by Signify, and JACK does not sell Hue products.
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