Ring · Intercom
Ring Intercom Video Installation in London
Updated
Ring Intercom Video launched in the UK in late 2025, and Ring's UK store and help centre sell and support it under that name. It is the Ring Intercom built for video door entry handsets: connected to a compatible handset in your flat, it brings the picture from the entrance panel into the Ring app, alongside talking to the visitor and letting them in. A vetted JACK pro confirms your handset is compatible, connects and mounts the unit and tests it from the street door, for a fixed price you see before you book.
In short
Yes, a JACK pro in London fits Ring Intercom Video to a compatible video door entry handset, adding one-way video from the entrance panel and two-way talk in the Ring app, with remote unlock of the building entrance rather than your flat door. It runs on a rechargeable battery and connects into the handset you already have as an extra component, so the handset stays in place and keeps working. Check the model in Ring's compatibility checker and get the managing agent's agreement before booking, as the handset is usually part of the building's system.
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Intercom Video: key facts
- Handset it needs
- A compatible video intercom handset; Ring's UK store describes it as an upgrade for your compatible video intercom handset Source: Ring UK store: Ring Intercom Video
- What you see and hear
- One-way video from the entrance panel, with two-way talk Source: Ring UK store: Ring Intercom Video
- Relationship to the handset
- Ring: Ring Intercom Audio and Video are "not a replacement for your existing intercom handset, but an additional component" to upgrade it Source: Ring UK help: Troubleshooting your Ring Intercom devices
- Door it opens
- Ring: it "only allows you to unlock the entrance to your apartment building, not your apartment itself" Source: Ring UK help: Ring Intercom support
- Battery
- Rechargeable Quick Release Battery Pack, charged with the micro-USB cable in the box Source: Ring UK help: Ring Intercom Video
- Wi-Fi
- 802.11 b/g/n on 2.4 GHz only Source: Ring UK help: Ring Intercom Video
- Operating temperature
- 0 °C to 35 °C Source: Ring UK help: Ring Intercom Video
- Size
- 10.9 × 10.9 × 3.15 cm, so it needs a clear patch of wall that size next to the handset Source: Ring UK help: Ring Intercom Video
- In the box
- Ring Intercom Video, Quick Release Battery Pack, micro-USB charging cable, installation tools and screws, Quick Start Guide Source: Ring UK help: Ring Intercom Video
- With a Ring plan
- Recording, Quick Replies voicemail, Visitor Snapshots, Video Preview Alerts and Modes. Ring says recording and voicemail need your explicit opt-in, even after subscribing Source: Ring UK help: Ring Intercom subscription FAQs
- How long recordings are kept
- Ring says Intercom Video records and stores conversations for up to 180 days with a valid Ring subscription Source: Ring UK help: Ring Intercom support
- Update guarantee
- Security updates until at least 31 December 2030, or for at least four years from purchase if bought new from Ring, or from Amazon as the seller, whichever is later Source: Ring UK help: Software security updates
Power, Wi-Fi and wiring facts come from Ring's UK help centre and UK store, linked beside each fact. Most Ring models changed name in the summer of 2026, so an older box may show a previous name: check the model on your box or order and send it with your request. Last checked 31 October 2026.
How the Intercom Video is powered and mounted
Ring Intercom Video is battery powered, like the audio model, using the same style of removable Quick Release pack, and it joins your network on 2.4 GHz Wi-Fi. The unit is a square of about 11 cm, so before booking it is worth checking there is space on the wall beside the handset, clear of light switches, coat hooks and the door frame.
It does not replace any part of your door entry system. It wires into the existing video handset as an extra component and brings the entrance picture and the conversation to the Ring app. The handset stays on the wall, so anyone in the flat who prefers to answer it there still can.
Recording works differently from the audio model. With a Ring plan, conversations at the entrance can be kept for up to 180 days and you get visitor snapshots and video preview alerts, but recording stays off until you opt in. Ring's plan list does not include live answering, talk or unlock, so those work without a plan.
What the pro checks first
- That the handset really is a video model with a screen, and that its exact model passes Ring's compatibility checker
- Agreement in writing from the managing agent, freeholder or council, since a video handset is normally building equipment
- Space on the wall beside the handset for an 11 cm square unit
- The 2.4 GHz Wi-Fi signal at the handset, taken on a phone
- How the entrance releases: some systems unlock only while a call from the street panel is live
What the pro does on the Intercom Video
- Connects the Ring unit following the app's diagram for your video handset, with the handset's own wires kept in their terminals
- Mounts the unit beside the handset at a height everyone in the household can reach
- Checks that the entrance picture appears in the Ring app and still shows on the handset screen
- Runs a live test from the street: picture, talk, then unlock, and Ring-to-Open where the system needs it
- Walks you through switching recording on if you want it, since Ring leaves it off by default
How the Intercom Video installation goes
- 1Check the video handset's model against Ring's checker and confirm the building's consent
- 2Open the handset's front cover and photograph the terminals before anything is changed
- 3Pick the handset model in the Ring app to bring up its wiring diagram
- 4Wire the Ring unit into the handset as the diagram shows and close the handset
- 5Fit the unit on the wall next to the handset with the screws and fixings supplied in the box
- 6Put the charged battery in, connect to 2.4 GHz Wi-Fi and finish set-up in the app
- 7Call the flat from the entrance panel and confirm video, two-way talk and unlocking all work
Before you book: what to send
- A front photo of the video handset with its screen visible, and any model label
- A photo of the entrance panel outside the building
- The result from Ring's compatibility checker for your handset
- Written consent from whoever manages the building's door entry system
- A charged battery and the Ring app installed on your phone
Will my video handset work with Ring Intercom Video?
Only Ring's compatibility checker can say for your exact model. Four things settle it before you buy or book:
- Find the model number: it is normally inside the handset once the front cover is off, and Ring's model-number guide shows where each maker it covers prints it
- Put that model into Ring's compatibility checker; being named in Ring's model-number guide is not the same as being compatible
- If your handset is not covered, send Ring Intercom support photos of the entrance panel and of the handset's wiring and terminals before buying
- If the handset turns out to be audio-only, Ring Intercom Audio is the model for it
What does Intercom Video add over Intercom Audio?
Both are add-ons for the handset in your flat. The difference is the handset they suit and what reaches your phone:
| Point | Ring Intercom Audio | Ring Intercom Video |
|---|---|---|
| Handset it suits | Compatible audio handsets | Compatible video handsets |
| Picture from the entrance | None; on a video handset it cannot stream or record video | One-way video in the Ring app |
| Talk and unlock | Two-way talk and remote unlock of the building entrance | Two-way talk and remote unlock of the building entrance |
| Extra with a Ring plan | Voicemail, Modes and audio calls saved for up to 180 days | Recording up to 180 days, Quick Replies, Visitor Snapshots, Video Preview Alerts, Modes |
| Power and Wi-Fi | Quick Release battery, 2.4 GHz | Quick Release battery, 2.4 GHz |
From Ring's UK help centre and store pages for each model, checked 31 October 2026.
How is Ring installation priced in London?
A vetted pro prices your Ring job from the model and your photos, and the JACK app shows that fixed price before you book.
Full pricing guide for Ring installationFrequently asked questions
Can I use Ring Intercom Video with an audio-only handset?
No. Ring Intercom Video needs a compatible video intercom handset, because the picture comes from the video system already in your building. On an audio handset, Ring Intercom Audio is the model to fit.
Do I need permission to fit Ring Intercom Video to my handset?
In most blocks, yes. The video handset is usually owned and maintained as part of the building's door entry system, and the unit changes how the main door can be opened. Ask your managing agent, freeholder or council landlord in writing and send their reply with your booking.
Does Ring Intercom Video record visitors?
Only with a Ring plan and only once you opt in to recording. Ring then keeps entrance conversations for up to 180 days and adds Visitor Snapshots and Video Preview Alerts. Without a plan you can still answer, talk and unlock live.
When did Ring Intercom Video come to the UK?
It launched in the UK in late 2025, after Ring Intercom Audio. Ring supports both models in its UK help centre.
How much does Ring Intercom Video installation cost in London?
It is a fixed price for your Intercom Video, worked out by a vetted pro from the model, a photo of where it is going and what power is there now, and shown in the JACK app before you book. Other devices can go on the same booking for one price. If you would rather pay for time, hourly hire for smart home is typically £45–£95 per hour as a guide.
Often booked together
Intercom Audio installation
The battery add-on wired into your flat's audio handset, so you can answer the street door and buzz visitors in from the Ring app.
Peephole Cam 2K installation
The battery camera that replaces a 12–14 mm door viewer on doors 32.5–60 mm thick, with no drilling or wiring.
Battery Doorbell 2K Plus installation
Formerly Battery Video Doorbell Plus (2nd Gen): a removable Quick Release battery, wire extenders in the box, and a compatible chime kept.
More Ring intercom
Ring intercom installation
Ring Intercom Audio and Video added to the door entry handset in your flat, after the compatibility check and the building's consent.
All Ring installation guides
Ring installation in London: doorbells, cameras, floodlight cams, Ring Alarm and Ring Intercom fitted and set up by vetted pros. Fixed price in the app first.
Related services in London
Sources
The device facts and rules on this page come from these pages, checked on 31 October 2026.
Jack All Trades (JACK) is an independent London service. It is not part of, affiliated with or endorsed by Ring LLC, an Amazon company. Ring product names are used only to describe the devices JACK pros install; prices are set by JACK pros, not by Ring, and JACK does not sell Ring devices.
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