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Hive · Receivers and hubs

Hive Receiver & Hub Installation in London

Updated

The receiver is the part of a Hive kit that is wired in: it switches your boiler, and on a cylinder system your hot water, when the thermostat asks. A vetted JACK pro fits, replaces or moves it on your existing controls wiring and sets up the Hive Hub at your router, for a fixed price before you book.

In short

Yes. A vetted JACK pro in London fits Hive's single channel receiver (combi boilers), dual channel receiver (boilers with a hot water cylinder) and OpenTherm-capable receiver in relay mode, where they replace an existing programmer, timer or receiver on the same wiring. The pro also sets up the Hive Hub. Wiring at the boiler itself, including OpenTherm, needs a Gas Safe engineer.

Send a photo of the boiler and its label, the controls by the boiler, the fused spur, and any hot water cylinder. Say which receiver came in your Hive box.

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Native app

Start the request here, then add extra photos or videos from the JACK app if the pro needs more detail.

Hive receivers and hubs pros install

Each guide covers how the model is powered and mounted, what the pro does and what to send before booking.

Which receiver your home needs

Hive's installation guide splits its receivers by system. The one in your box should match your boiler:

  • Single channel receiver: for combi boilers, and for extra heating zones. It can switch a mains or a low-voltage call for heat
  • Dual channel receiver: for boilers with a separate hot water tank or cylinder, on S-plan, Y-plan or gravity-fed systems. Its outputs are mains voltage only
  • OpenTherm receiver (model OTR1): a single channel receiver that works in standard relay mode or in OpenTherm mode on compatible combi boilers, single zone only

If your Hive box has the wrong receiver for your system, the pro will tell you before fitting it, so you can exchange it.

What the pro does at the receiver

The receiver goes where your old controls were, which keeps the job on the wiring already there:

  • Mains to the heating controls isolated and proved dead
  • Old timer, programmer or receiver removed completely, as Hive's guide says, with a stand-off plate for wiring space or a decoration plate to cover a larger footprint, both sold separately, if needed
  • Receiver mounted at least 30 cm from large metal objects, clear of buried pipes and cables, then wired to the existing terminals
  • Switch position set for the boiler type, then heating (and hot water) tested from the receiver's own buttons
  • Paired with the thermostat and hub, and labelled if there is more than one zone

The Hive Hub: small job, but it has to go in the right place

The hub connects Hive to the internet and the app. Hive's guidance on where it goes is worth following, because a badly placed hub is a common cause of 'Hive offline' messages:

  • Plugged into the broadband router with the network cable for setup; Hive's current hub can move to Wi-Fi afterwards
  • Not on the floor, in a cupboard or near large metal objects, mirrors or fish tanks, and preferably not in the kitchen
  • Within about 10 metres of the thermostat and receiver, allowing for thick walls
Hive receiver lights explained

Hive receivers at a glance

What each receiver is for, how it switches the boiler and what a JACK pro does with it:

ReceiverSystemSwitchingJACK pro
Single channel (SLR1)Combi boilers and extra zonesMains or low-voltage call for heatFits it in place of existing controls
Dual channel (SLR2)Boilers with a hot water cylinderMains voltage outputs onlyFits it at the programmer or wiring centre
OpenTherm (OTR1)Compatible combi boilers, one zoneRelay, or OpenTherm to the boilerRelay mode on existing wiring; OpenTherm at the boiler needs a Gas Safe engineer

Model codes and switching from Hive's installation guide and support articles, checked 31 October 2026.

How Hive installation is priced

A vetted pro prices your job from photos of the boiler, your existing controls and the Hive kit, and the JACK app shows you that fixed price before you book.

Where the wiring already is matters more than the device. A receiver that goes where an old programmer was, on the same wiring, is the simplest job. Hot water on a cylinder, an old wired thermostat to take out of the circuit, a receiver that has to move, or several zones each add time. A photo of the boiler, the old controls and anything labelled near the hot water cylinder lets the pro price what is really there.

Several devices go on one booking for one price: the thermostat, the hub, and Hive Radiator Valves for each room. Other jobs, such as a smart doorbell, can go on the same visit. Where parking has to be paid for, it is added at cost and agreed before you book.

Prefer to pay for the pro's time? Hourly hire works too: as a guide, smart home installation is typically £45–£95 per hour.

How it works

Step 1

Share your boiler and controls

Add photos of the boiler (including the label with its make and model), your current programmer or thermostat, and the Hive kit you have. Say whether you have a hot water cylinder and where your broadband router is.

Step 2

See the price, pick a slot

A vetted pro prices the job from what you sent and says if any part needs a Gas Safe engineer instead. Book once you are happy with the price; evenings and weekends are available when pros have them.

Step 3

Fitted, tested, handed over

Power isolated, old controls removed and made safe, receiver wired and tested, thermostat and hub paired, and the schedule set up in the Hive app with you. You follow it all in the JACK app.

Frequently asked questions

How much does Hive receiver installation cost in London?

It is a fixed price for your job, worked out by a vetted pro from photos of the boiler, your existing controls and the Hive kit, and shown in the JACK app before you book. If you would rather pay for time, hourly hire for smart home installation is typically £45–£95 per hour as a guide.

Can you move my Hive receiver?

Along the existing wiring, yes: for example to the other side of a cupboard where the signal is better. Moving it further needs new cable, which the pro prices from photos. Hive's guide says to keep it near the boiler and at least 30 cm from large metal objects.

Is the receiver connected to the boiler?

Usually through the wiring your old programmer used, so the swap happens at the wall. If your boiler has never had external controls, or the old controls were connected by OpenTherm, the connection at the boiler's own terminals needs a Gas Safe engineer.

More Hive guides

Related services in London

Sources

The device facts and rules on this page come from these pages, checked on 31 October 2026.

Jack All Trades (JACK) is an independent London service. It is not part of, affiliated with or endorsed by Hive, Centrica or British Gas. Hive product names are used only to describe the devices JACK pros install, and prices are set by JACK pros, not by Hive. JACK pros do not work inside boilers or claim Gas Safe registration.

Get your Hive heating fitted

Send photos of your boiler, your current controls and your Hive kit in the JACK app, see a fixed price from a vetted local pro, and pick a time that suits you.

Get a fixed price in the app