Hive · Receivers and hubs
Hive Hub Installation in London
Updated
The Hive Hub connects your thermostat, receiver and radiator valves to the internet and the Hive app. It is a small box with a plug, but where it goes decides whether Hive stays online. A vetted JACK pro sets it up at your router, pairs your devices and checks the signal reaches them, for a fixed price before you book.
In short
Yes. A JACK pro in London sets up the Hive Hub: connected to your router by the network cable for setup, moved to Wi-Fi if you want, placed where Hive says it works best, and paired with your Hive thermostat, receiver and radiator valves. It often goes on the same booking as a thermostat or valves, or replaces an old hub Hive has switched off.
Get matched
Start a JACK request
Native app
Start the request here, then add extra photos or videos from the JACK app if the pro needs more detail.
Hub: key facts
- Current model
- Hive Hub Nano 3 (radio equipment types HUB600 and HUB601) Source: Hive Hub (Nano 3) user guide (PDF)
- In the box
- Hub, power supply, USB cable, Ethernet cable and a user guide Source: Hive Hub product page (hivehome.com)
- Power
- UK 3-pin plug with a USB-C connection Source: Hive Hub product page (hivehome.com)
- Connection
- Ethernet or Wi-Fi; Hive recommends setting up with Ethernet first Source: Hive Hub product page (hivehome.com)
- Talks to devices by
- Zigbee, with a range of about 10 metres that thick walls reduce Source: Hive Thermostat Professional Installation Guide, 2025 (PDF)
- Older hubs
- Nano 1 hubs were switched off on 1 August 2023; Nano 2 and 2.5 hubs are still covered by Hive's security updates Source: Hive UK security update statement, October 2026 (PDF)
Model details come from Hive's UK product pages, user guides and installation guides. Hive can change a design or what comes in the box, so check your own kit and send a photo of it with your request. Last checked 31 October 2026.
How the Hub is powered and mounted
Hive's guide says not to put the hub on the floor, in an enclosed space such as a cupboard, or near large metal objects, mirrors or fish tanks, and to avoid the kitchen where possible. In many London flats the router sits in a hallway cupboard, so the hub may need a longer network cable or a move to Wi-Fi to sit somewhere better.
For installers, Hive's Nano 3 guidance is to pair over Ethernet; the blue Bluetooth light is for the customer's app setup. Once the system is working, you can switch the hub to Wi-Fi and move it, as long as it stays within range of the thermostat and receiver.
What the pro checks first
- Where the router is and whether a socket is free beside it
- The distance and walls between the hub, receiver and thermostat
- Router settings, such as parental controls, that could block Hive
What the pro does on the Hub
- Spot chosen against Hive's placement rules and your router's position
- Hub connected by Ethernet, powered and updated
- Thermostat, receiver and any radiator valves paired
- Hub moved to Wi-Fi if you want it away from the router
- Signal checked at the thermostat and receiver
Before you book: what to send
- Where the router is, with a photo
- Which Hive devices you have, and any old hub
- Your Hive account login, or time to create one at the visit
How Hive installation is priced
A vetted pro prices your job from photos of the boiler, your existing controls and the Hive kit, and the JACK app shows you that fixed price before you book.
Full pricing guide for Hive installationFrequently asked questions
Why does my Hive say offline?
Hive's support says that if the hub is offline, every device connected to it shows offline too. The usual causes are the hub losing its internet connection or sitting too far from the devices. A red hub light means it cannot reach Hive's servers; alternating green and red usually means something on the router, such as parental controls, is blocking it.
Does the Hive Hub have to stay plugged into the router?
Not with the current hub. Hive recommends setting it up over Ethernet, then it can move to Wi-Fi and sit somewhere better for range.
How much does Hive Hub installation cost in London?
It is a fixed price for your Hub, worked out by a vetted pro from the model, a photo of where it is going and what power is there now, and shown in the JACK app before you book. Other devices can go on the same booking for one price. If you would rather pay for time, hourly hire for smart home is typically £45–£95 per hour as a guide.
Often booked together
Radiator Valve installation
Hive's smart radiator head: adaptor matched, fitted on the existing valve and paired.
Thermostat Mini installation
Hive's dial-free thermostat: receiver fitted, Mini placed and paired, schedules set up in the app.
Active Heating 2 installation
Older Hive thermostats (SLT3, SLT3b, wired SLT5): moved, refitted, re-paired or upgraded.
More Hive receivers and hubs
Hive receiver and hub installation
Single channel, dual channel and OpenTherm receivers, and the Hive Hub that runs the app.
Single Channel Receiver installation
The combi-boiler receiver (SLR1): fitted, replaced or moved on the existing wiring.
Dual Channel Receiver installation
Heating and hot water on cylinder systems (SLR2): wired at the programmer or wiring centre.
OpenTherm Receiver installation
The OTR1 receiver: relay mode on existing wiring, and when OpenTherm needs a Gas Safe engineer.
All Hive installation guides
Hive Thermostat, Mini, receiver, hub and radiator valves fitted in London by vetted pros who work at the wall, not inside the boiler. Fixed price first.
Related services in London
Sources
The device facts and rules on this page come from these pages, checked on 31 October 2026.
Jack All Trades (JACK) is an independent London service. It is not part of, affiliated with or endorsed by Hive, Centrica or British Gas. Hive product names are used only to describe the devices JACK pros install, and prices are set by JACK pros, not by Hive. JACK pros do not work inside boilers or claim Gas Safe registration.
Get your Hive heating fitted
Send photos of your boiler, your current controls and your Hive kit in the JACK app, see a fixed price from a vetted local pro, and pick a time that suits you.
Get a fixed price in the app